Refund policy

RETURNS & EXCHANGES

At Bliss Baby we understand that it may not be easy deciding on the right size. Rest assured that our return policy is simple and clear.
• You have 14 days from date of receipt to return your merchandise for a different size or store credit. The item must have all of its original tags attached and it MUST be accompanied by a Return Merchandise Authorization (RMA) number which can be requested here. All return items go through a thorough inspection for worn items, scent, perfumes etc. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging.
• Exempt items include: Clearance/Sale items, Swim, Jewelry, Polish, Squishies, Hair Bows and accessories and Personalized items. These items are considered final sale. Holiday specific items - These items are considered final sale.
• Return shipping fees are the responsibility of the customer. We do recommend that you request a tracking number.
• No refunds issued unless authorized.
• If a package is returned to us for no reason (unclaimed, refused, wrong address), the order would be subject to reshipping charge and/or restocking fee.
• All returned merchandise must include an RMA print out which can be created from your account page or by going to https://loveblissbaby.com/pages/return-merchandise-authorization-form.
• Return shipping fees are the responsibility of the customer. We strongly recommend you ship your return to us using a shipping method that is trackable and/or insurable, as we cannot provide proper credit or exchange for items that are lost in the mail.  Returns should be shipped to:
            Bliss Baby Lubbock
            3806 50th Street Suite 114
Lubbock, TX 79413
• Please note returns and exchanges are typically processed within 1-2 days of the date we receive them, and you will receive an email notification informing you of the status of your return or exchange.